Skip to main content

Frequently Asked Questions


When is my pizza made?

We’ll start making your pizza about five minutes before your scheduled pick up time so that it’s hot and fresh when you pick it up. We’ll keep it warm for you in our super special warming ovens.


How do I modify, change, or cancel my order after it has been placed?

You can call the store directly to make changes to your order. Your store's phone number is located on your email confirmation page or listed in the "Locations" tab on Piefivepizza.com . Some modifications may adjust final price of your order. Any additional charges will be due at time of pick up.


What if I need to change my pick-up date or time?

To change your pick-up date/time, please call the store directly. Your store's number is located in Piefivepizza.com "Locations" tab or in the top section of your store’s online menu.


How do I know if my order was placed correctly?

Once your order is placed, you will immediately receive a confirmation email. Be sure to check your junk email folder and add noreply@olo.com to your address book. If you do not receive an order confirmation, please contact your store directly. Your store's phone number is located in the or in the top section of your store's online menu.


What forms of payment are acceptable for my online order?

Pie Five Pizza accepts Visa, MasterCard, American Express, and Discover for online orders. Store gift cards are not acceptable forms of payment at this time.


How can I find out the nutritional information for Pie Five products?

You can review the nutritional information for Pie Five products in the Nutrition Section located in the footer section of Piefivepizza.com


I have a specific allergy and need some guidance as to what Pie Five products I am able to consume. Where can I find this information?

If you have an allergy to ingredients like milk, soy, eggs, peanuts, tree nuts or wheat, you can input what you ordered in the nutritional calculator on the nutrition page of the Pie Five website, located at www.piefivepizza.com/menu/nutrition-calculator. At the bottom right corner of the calculator you will see what allergens are in what you ordered. For any other inquiries, please email a customer care representative at p5marketing@piefivepizza.com.